Bridgeway Logistics | Forward and Reverse Logistics, Fullfillment, Returns Management

Forward Logistics

Reverse Logistics

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Reverse Logistics – [adj: ri·vūrs n: lõ jĩstiks] : the process of planning, fulfilling, and controlling the efficient, cost effective flow of raw material, inventory, finished goods, and related information from the point of consumption for the purpose of recapturing value or proper disposal.

Bridgeway realizes the competitive pressures on our customers to aggressively build and maintain customer loyalty through flexible response to customer demands, including the adoption of liberal returns policies. This has resulted in a steadily increasing reverse flow of goods in supply chain. Bridgeway Logistics’ reverse logistics management provides our customers with a program to efficiently manage the flow of products, material, and information. Through multi-tier returns networks, we provide critical capabilities required to control processes associated with returns, repair, and replacement.

Your reverse supply chain offers many opportunities to enhance and add value to your products and services: improved asset recovery, improved margins from improved efficiencies, enhanced and strengthened customer relationships. A reverse logistics solution from Bridgeway Logistics adds net income directly to your company’s bottom line.

Bridgeway Logistics solutions detail every step in the returns process. Our centralized warehouse/processing center automates and reports, in real-time, the status and condition of every customer item. Our customers have this full visibility through our website. Critical product disposition, inventory, and status is tracked, stored, and reported for easy retrieval by you 27/7/365. As a Bridgeway Logistics’ customer, you can even permit access to your customers/vendors to view designated information and/or reports.

Bridgeway Logistics’ customers benefit by:

Bridgeway managing the entire returns process
Balances supply and demand in real time
Offers a dynamic view of customer demand, inventory and supply
Provides information capturing and allocation from multiple channels
Presents complete order visibility for accurate and predictable results
Increases net asset recovery
Improves visibility regarding purchase and order activities
Provides opportunities for up-selling, sale penetration, and cross promotion
Helps lower inventory holding costs at returns centers
Differentiates between tiers of buyers to customize user experiences
Consolidates returns into one shipment to/from customers and vendors
Runs manufacturer and extended warranty programs in a single centralized system

Bridgeway Logistics Reverse Logistics utilizes the advanced capabilities of:

Award-winning Warehouse Management System (WMS)
Warehouse Inventory System (IMS)
Customer Service Management system (CSM)
Reverse Logistics and Returns Management System (RMS)
Integrated Transportation Processes (TMS)
Electronic Data Interchange (EDI)

Bridgeway Logistics understand the importance of fulfillment implementation to satisfy customer demand, maximize profitability, and advance shareholder value. We build our fulfillment services and solutions on our commitment to customer service and operational excellence in forward and returns management. Our technology and infrastructures are fully integrated, ensuring that your fulfillment program is secure, accurate, efficient, and effective. Our total "turn-key" approach streamlines your business processes to satisfy your customer needs, and improves your ROI. All our fulfillment processes and reports are accessible by our customers in real time. As a "turn-key" third-party provider, Bridgeway Logistics is responsible for helping our clients to exceed their customers' constantly increasing expectations and requirements with regards to logistics. We do this by providing technology and resource solutions, in concert with our customers, to jointly manage and bridge the logistics supply-chain. Our solutions are measured by customer-driven expectations which produce a predictable, reproducible and economical outcome. The results are fully integrated, measurable, and visible supply-chain service programs. As a total logistics provider, Bridgeway Logistics incorporates transportation and shipping management as an essential part of our customer service. Our transportation integration enables us to move orders effortlessly from inbound transport, to the carrier, to the customer and then back to us for continuous, complete transportation management. With electronic links to all major carriers, Bridgeway Logistics manages shipping information and controls connections between our carriers and our customers. Bridgeway Logistics continues to build our success on recognizing the tremendous importance of customer-centered needs and expectation with regards to getting your products to market in an economical, efficient and safe manner. With our advanced supply-chain systems: * Award-winning Warehouse Management System (WMS) * Warehouse Inventory System (IMS) * Customer Service Management system (CSM) * Reverse Logistics and Returns Management System (RMS) * Integrated Transportation Processes (TMS) * Electronic Data Interchange (EDI)